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IT Manager

Recently Filled Position

TYPE

Full Time

JOB DESCRIPTION

This position is responsible for maintaining excellent customer service standards and ensuring a high-quality technology experience. Responsibilities include managing tickets and preemptively finding and correcting problems. This position also plays a supporting role to the entire information technology infrastructure. These responsibilities include, but are not limited to: network hardware, including routers, switches, and firewalls. This position provides logistic and IT support at offsite meetings. 

AREAS OF RESPONSIBILITY

Estimated % of Time:

  • 20% Helpdesk ticket reporting, follow-up, SLA enforcement
  • 25% Handling escalated tickets
  • 25% Pre-emptive network administration & management
  • 15% Generating & reviewing quotes; justifying costs in light of business objectives
  • 15% Other duties as required
QUALIFICATIONS / EXPERIENCE

Essential Qualifications:

  • Ability to provide exceptional customer service in person, on the phone, or in writing
  • Must think quickly and solve problems effectively and permanently
  • Familiarity with scripting lang

SALARY / COMPENSATION

In addition to a competitive salary, Visit California offers an excellent benefit package. We also offer a fantastic PTO and holiday leave package, 401(k) plan, parking, job-specific skill training and much more! 

HOW TO APPLY

Please send your cover letter, resume, two (2) writing samples and salary requirements to Sacramento Staffing Agency, at help@sacramentostaffingagency.com.

Visit California has an organizational commitment to the principles of diversity and inclusion. In that spirit, we welcome all qualified individuals without regard to race, religion, color, sex, ancestry, gender, gender identity, sexual orientation, age, marital status, disability, national origin, medical condition, U.S. veteran/military status, pregnancy, or reasonable accommodation. 

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