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Helpdesk Coordinator

Open Positions

TYPE

Full-Time

Start Date

May 03, 2022

JOB DESCRIPTION

Position Summary:

Visit California is looking for an energetic candidate that is eager to learn and happy to help people. The role requires 5 years’ experience with network, computer, and phone support in a business environment. Other responsibilities include:  scripting, inventory management, and purchasing. Strong verbal and written communication skills are a must. Detailed requirements are listed below.

AREAS OF RESPONSIBILITY

Key Duties & Responsibilities:

  • 65% Monitor and manage all incoming incidents and requests submitted to ticketing systems.  Provide exceptional customer service and ensure SLA's are met.  Provide 2nd level support for cases escalated.
  • 15% Assist with system support, and network administration, network connections, and documentation.
  • 10% Recommend hardware and software purchases; investigate different products or tiers to serve our business needs. 
  • 5% Asset management and ordering of equipment needed.
  • 5% Maintain conference room audio/visual systems.

 

Other responsibilities:

·       Determine users' hardware and software needs. Work with managers and vendors to accommodate those needs.

·       Manage hardware and software inventory, both for permanent assignments and rentals.

·       Monitor and update antivirus software for all desktops and servers

·       Install and maintain network printers and fax machines

·       Create and Maintain system images and supported application packages

QUALIFICATIONS / EXPERIENCE

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each key duty satisfactorily, as well as exhibit the following qualifications:

  • 5+ years of client interfacing and general desktop support
  • Strong verbal and written communication skills
  • Strong knowledge of MacOS clients and iOS devices
  • Knowledge of common network protocols and troubleshooting techniques
  • Ability to lift and move equipment (30-50 lbs.)
  • Ability to prioritize and handle multiple tasks and responsibilities in fast-paced environment
  • Professional appearance and demeanor and the ability to work with senior management
  • Ability to follow instructions and processes and maintain documentation
  • Availability to travel several times per year in support of company event

SALARY / COMPENSATION

Compensation:

In addition to a competitive salary, Visit California offers an excellent health benefit package. We also offer a fantastic PTO and holiday leave package, 401(k) plan, job-specific skill training, employee discount network, Employee Assistance Program (EAP), gym access, parking, hybrid work environment, and much more!

HOW TO APPLY

How to Apply:

Please send your cover letter, resume, two writing samples, and salary requirements via email to Visit California Jobs: jobs@visitcalifornia.com.

Visit California has an organizational commitment to the principles of diversity, equity, inclusion, and accessibility. In that spirit, we welcome all qualified individuals without regard to race, religion, color, sex, ancestry, gender, gender identity, sexual orientation, age, marital status, disability, national origin, medical condition, U.S. veteran/military status, pregnancy, or reasonable accommodation.

Apply